Quick Answer
eCitizen is the Kenyan government’s official online portal, offering thousands of services from across ministries, counties and agencies in one place — from passports and certificates to land searches and business registration.
Key facts
- eCitizen is the official government online services portal.
- It hosts thousands of services from 100+ government entities.
- You sign in with your National ID details.
- A small access fee applies per transaction.
What eCitizen is
eCitizen (ecitizen.go.ke) is the single official portal for government services online, bringing together services from over 100 ministries, counties and agencies — thousands of services in one account.
What you can do on it
Common services include:
- Passports and immigration services;
- Birth and death certificates and other civil records;
- Driving licences and motor-vehicle (NTSA) services;
- Business registration and permits;
- Land searches and lands services.
How it works
You create an account using your National ID, apply for the service, and pay via the government paybill, after which the system generates a receipt and the document or appointment. A small access fee applies per transaction.
The exact list of services, fees and steps changes as more services are onboarded — check eCitizen for the current position.
Why this matters to you
eCitizen removes the need to queue or go through middlemen for most documents. Knowing your way around it puts services that once took days within reach from your phone.
Frequently asked questions
What is eCitizen?
The official Kenyan government online portal for accessing public services.
What can I do on it?
Apply for passports, certificates, driving licences, business registration, land searches and more.
How do I sign in?
Create an account using your National ID details.
Sources & references
- eCitizen — ecitizen.go.ke
- The National Treasury (Government Digital Payments) — treasury.go.ke